Guard your banking information
Never share your card number, PIN number or account password with anyone. GoBank will never ask for this over the phone. Also, memorize your PIN. Make it easy for you to remember but hard for others to guess.
Log out after every session, especially if using a public or shared computer.
Never share a GoBank verification code with anyone. If you did not request the code, someone may be trying to access your account. Always keep verification codes private.
Be suspicious of emails or texts that you don’t expect that ask you to reset your account password or log in to your account. When in doubt, visit GoBank directly to access your account and update account info.
Secure the devices you use to manage your money
Back up your files. Copy your files to an external hard drive or cloud storage. If your computer is attacked by malware, you'll still have access to your files. Ransomware encrypts not only your hard drives, but any attached backup drives as well. Backing up to a reliable cloud provider adds additional protection against ransomware.
Beware of links and attachments. Instead of clicking on a link in an email, type the URL of a trusted site directly into your browser. Don't open attachments in emails unless you know who sent it and what it is. Links and attachments may look legitimate but clicking on them could download malware or send you to a scam site.
Get well known software directly from the source. A common rule-of-thumb is to never download or install something that you specifically didn't go looking for.
Use our tools to protect your money
Fraud text alerts can be helpful. We monitor your account and will send a text if we ever notice something suspicious. Message and data charges may apply.
If your card is ever lost or stolen, report it immediately request a card replacement to report a lost, compromised, or stolen card. Your card will be cancelled and a new one will be issued. Please see your Deposit Account Agreement for more information..
Learn how to spot a scam
Don't respond to debt requests over the phone. The federal government, the IRS, law enforcement agencies, debt collectors or utilities companies will NEVER ask you for your card number over the phone to make a payment.
Never send money to people you don’t know. Fraudsters may attempt to impersonate others to trick you into sending money to fraudulent accounts. Only send money to people you trust.
Don't let scammers scare or bully you. They be extremely convincing and will play on your fears and sympathies to try to get you to cooperate.
Don't make purchases with your card on websites you don't trust or are unfamiliar. Any website with a secure connection will have "https" in the address field or the padlock icon visible.
Don’t fall for offers that appear too good to be true. These are often sent by email, text or advertised in social media.